At ProstaRemedy, we aim to process and deliver your order as quickly and reliably as possible. Please review our shipping terms below.
All orders are processed within 1 business day after successful payment confirmation (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a shipment confirmation email where applicable.
We ship orders using trusted courier partners such as DPD, DHL, and UPS. The shipping carrier is selected automatically based on your delivery location and operational availability.
Estimated delivery times after dispatch:
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Delivery times are estimates and may vary due to courier operations, local customs processing, public holidays, or circumstances beyond our control.
For standard offers, a £25 GBP shipping fee applies. For promotional or bundled offers, shipping fees (including free shipping, where applicable) are clearly displayed on the checkout page and apply only to the specific offer selected at the time of purchase. All applicable shipping costs are shown before payment is completed.
If your order has not been delivered within the estimated delivery timeframe, please contact our customer support team. If an order is confirmed as lost in transit or cannot be delivered, you may request a full refund in accordance with applicable consumer protection laws.
Customers are responsible for providing accurate and complete shipping details at checkout. We are not responsible for delivery delays or non-delivery caused by incorrect or incomplete address information.
If you have any questions regarding shipping or delivery, please contact our customer support team at [email protected].