A question of distribution or delivery?
Tracking, transit times, customs, and the distribution schedule.
Read Distribution ›Subscriber correspondence and editorial enquiries are answered by the editorial office in Wilmington, Delaware, within one business day.
For matters of subscription, refund, distribution, or any other reader enquiry, the editorial office is reached by written correspondence. The subscriber's order reference, if to hand, accelerates the reply; in all other respects, no formal requirements apply. Replies are issued within one business day.
Mon – Fri ยท 09:00 – 17:00 ET. Weekend emails are answered Monday morning.
Mon – Fri
9 a.m. – 5 p.m. ET
The reader is invited to consult the relevant section first; in most cases the reply is already on the page.
Tracking, transit times, customs, and the distribution schedule.
Read Distribution ›Dose, entries, interactions, timing.
Read Reader Mail ›Sixty-day refund window. The bottle is not required to be returned.
Read Returns Policy ›